{"id":138,"date":"2026-04-08T23:37:04","date_gmt":"2026-04-08T23:37:04","guid":{"rendered":"https:\/\/condescending-fermi.212-97-141-173.plesk.page\/index.php\/faq\/"},"modified":"2026-04-09T11:33:26","modified_gmt":"2026-04-09T11:33:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/condescending-fermi.212-97-141-173.plesk.page\/index.php\/faq\/","title":{"rendered":"Hj\u00e6lp &amp; FAQ"},"content":{"rendered":"\n\n\t<section class=\"section dark\" id=\"section_374792164\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-1451583124\">\n\n\t<div id=\"col-1520711611\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<p style=\"color:#6c8aff;font-weight:700;text-transform:uppercase;letter-spacing:3px;font-size:0.8em;margin-bottom:8px\">Support<\/p>\n<h1 style=\"color:#ffffff;font-size:2.4em;font-weight:800;margin-bottom:10px\">Hju00e6lp &amp; FAQ<\/h1>\n<p style=\"font-size:1em\">Ofte stillede spu00f8rgsmu00e5l<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_374792164 {\n  padding-top: 35px;\n  padding-bottom: 35px;\n  background-color: #1b1e2f;\n}\n@media (min-width:550px) {\n  #section_374792164 {\n    padding-top: 50px;\n    padding-bottom: 50px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_2023184599\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-472568738\">\n\n\t<div id=\"col-2119543330\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"ac-legal-content\">\n<h2>Ofte stillede sp\u00f8rgsm\u00e5l<\/h2>\n\n<h3>Om &amp;Cards Marketplace<\/h3>\n\n<details style=\"background:#fafbfe;border:1px solid #e2e4ed;border-radius:12px;padding:16px 20px;margin-bottom:10px\">\n<summary style=\"cursor:pointer;font-weight:700;color:#1b1e2f\">Hvad er &amp;Cards Marketplace?<\/summary>\n<p style=\"margin-top:12px;color:#4a5568\">&amp;Cards Marketplace er en dansk markedsplads, hvor private og virksomheder kan k\u00f8be og s\u00e6lge unikke fund. Vi tilbyder b\u00e5de Buy-Now produkter og auktioner.<\/p>\n<\/details>\n\n<details style=\"background:#fafbfe;border:1px solid #e2e4ed;border-radius:12px;padding:16px 20px;margin-bottom:10px\">\n<summary style=\"cursor:pointer;font-weight:700;color:#1b1e2f\">Er det gratis at bruge &amp;Cards?<\/summary>\n<p style=\"margin-top:12px;color:#4a5568\">Ja, det er gratis at oprette en konto og k\u00f8be p\u00e5 markedspladsen. S\u00e6lgere betaler en kommission p\u00e5 hvert solgt produkt.<\/p>\n<\/details>\n\n<h3>Registrering og verificering<\/h3>\n\n<details style=\"background:#fafbfe;border:1px solid #e2e4ed;border-radius:12px;padding:16px 20px;margin-bottom:10px\">\n<summary style=\"cursor:pointer;font-weight:700;color:#1b1e2f\">Hvorfor skal jeg verificere min identitet?<\/summary>\n<p style=\"margin-top:12px;color:#4a5568\">For at beskytte b\u00e5de k\u00f8bere og s\u00e6lgere mod svindel. Verificerede brugere giver tryghed i handlen og reducerer risikoen for falske bud eller ordrer.<\/p>\n<\/details>\n\n<details style=\"background:#fafbfe;border:1px solid #e2e4ed;border-radius:12px;padding:16px 20px;margin-bottom:10px\">\n<summary style=\"cursor:pointer;font-weight:700;color:#1b1e2f\">Hvad sker der n\u00e5r jeg logger ind med MobilePay?<\/summary>\n<p style=\"margin-top:12px;color:#4a5568\">Vi modtager navn, telefonnummer, email og adresse fra MobilePay (efter dit samtykke). Disse oplysninger bruges til at oprette din konto og gennemf\u00f8re handler. Vi deler ikke dine data med tredjeparter ud over det n\u00f8dvendige for at gennemf\u00f8re dit k\u00f8b.<\/p>\n<\/details>\n\n<details style=\"background:#fafbfe;border:1px solid #e2e4ed;border-radius:12px;padding:16px 20px;margin-bottom:10px\">\n<summary style=\"cursor:pointer;font-weight:700;color:#1b1e2f\">Kan jeg oprette mig som virksomhed?<\/summary>\n<p style=\"margin-top:12px;color:#4a5568\">Ja. Ved registrering som erhverv skal du indtaste dit CVR-nummer, s\u00e5 vi kan hente dine firmaoplysninger automatisk. Derefter skal du ogs\u00e5 verificere personligt med MobilePay for at handle.<\/p>\n<\/details>\n\n<h3>K\u00f8b og betaling<\/h3>\n\n<details style=\"background:#fafbfe;border:1px solid #e2e4ed;border-radius:12px;padding:16px 20px;margin-bottom:10px\">\n<summary style=\"cursor:pointer;font-weight:700;color:#1b1e2f\">Hvordan betaler jeg?<\/summary>\n<p style=\"margin-top:12px;color:#4a5568\">Du kan betale med MobilePay, kreditkort (Visa\/Mastercard) og andre betalingsmetoder, der er tilg\u00e6ngelige ved checkout.<\/p>\n<\/details>\n\n<details style=\"background:#fafbfe;border:1px solid #e2e4ed;border-radius:12px;padding:16px 20px;margin-bottom:10px\">\n<summary style=\"cursor:pointer;font-weight:700;color:#1b1e2f\">Kan jeg returnere en vare?<\/summary>\n<p style=\"margin-top:12px;color:#4a5568\">Ja, du har 14 dages fortrydelsesret p\u00e5 Buy-Now produkter. Bem\u00e6rk at fortrydelsesretten ikke g\u00e6lder for auktionsprodukter. Se <a href=\"\/index.php\/fortrydelsesret\/\">Fortrydelsesret<\/a> for detaljer.<\/p>\n<\/details>\n\n<h3>Auktioner<\/h3>\n\n<details style=\"background:#fafbfe;border:1px solid #e2e4ed;border-radius:12px;padding:16px 20px;margin-bottom:10px\">\n<summary style=\"cursor:pointer;font-weight:700;color:#1b1e2f\">Hvordan byder jeg p\u00e5 en auktion?<\/summary>\n<p style=\"margin-top:12px;color:#4a5568\">Du skal v\u00e6re logget ind og fuldt verificeret. G\u00e5 til auktionsproduktet, indtast dit bud (skal v\u00e6re h\u00f8jere end nuv\u00e6rende h\u00f8jeste bud) og klik &#8220;Byd&#8221;. Du modtager besked hvis du bliver overbudt.<\/p>\n<\/details>\n\n<details style=\"background:#fafbfe;border:1px solid #e2e4ed;border-radius:12px;padding:16px 20px;margin-bottom:10px\">\n<summary style=\"cursor:pointer;font-weight:700;color:#1b1e2f\">Kan jeg tr\u00e6kke et bud tilbage?<\/summary>\n<p style=\"margin-top:12px;color:#4a5568\">Nej. Bud p\u00e5 auktioner er juridisk bindende og kan ikke tr\u00e6kkes tilbage. Hvis du vinder auktionen, er du forpligtet til at gennemf\u00f8re k\u00f8bet.<\/p>\n<\/details>\n\n<details style=\"background:#fafbfe;border:1px solid #e2e4ed;border-radius:12px;padding:16px 20px;margin-bottom:10px\">\n<summary style=\"cursor:pointer;font-weight:700;color:#1b1e2f\">Hvad er en reservepris?<\/summary>\n<p style=\"margin-top:12px;color:#4a5568\">En reservepris er det laveste bel\u00f8b, s\u00e6lgeren accepterer. Hvis auktionen slutter uden at reserveprisen er n\u00e5et, bliver produktet ikke solgt.<\/p>\n<\/details>\n\n<h3>Salg<\/h3>\n\n<details style=\"background:#fafbfe;border:1px solid #e2e4ed;border-radius:12px;padding:16px 20px;margin-bottom:10px\">\n<summary style=\"cursor:pointer;font-weight:700;color:#1b1e2f\">Hvordan bliver jeg s\u00e6lger?<\/summary>\n<p style=\"margin-top:12px;color:#4a5568\">N\u00e5r du er logget ind og verificeret, kan du g\u00e5 til <a href=\"\/index.php\/bliv-saelger-ansoegning\/\">Bliv s\u00e6lger<\/a> og udfylde en ans\u00f8gning. Vi gennemg\u00e5r alle ans\u00f8gninger manuelt og svarer inden for 2 hverdage.<\/p>\n<\/details>\n\n<details style=\"background:#fafbfe;border:1px solid #e2e4ed;border-radius:12px;padding:16px 20px;margin-bottom:10px\">\n<summary style=\"cursor:pointer;font-weight:700;color:#1b1e2f\">Hvad koster det at s\u00e6lge?<\/summary>\n<p style=\"margin-top:12px;color:#4a5568\">Det er gratis at oprette en s\u00e6lgerkonto og indsende produkter. &amp;Cards opkr\u00e6ver en kommission p\u00e5 [X]% af det endelige salgsbel\u00f8b, som tr\u00e6kkes automatisk fra udbetalingen.<\/p>\n<\/details>\n\n<details style=\"background:#fafbfe;border:1px solid #e2e4ed;border-radius:12px;padding:16px 20px;margin-bottom:10px\">\n<summary style=\"cursor:pointer;font-weight:700;color:#1b1e2f\">Hvorn\u00e5r f\u00e5r jeg mine penge?<\/summary>\n<p style=\"margin-top:12px;color:#4a5568\">Pengene udbetales til din registrerede bankkonto efter en clearing-periode p\u00e5 [X] dage, efter k\u00f8beren har modtaget varen. Dette er for at d\u00e6kke eventuelle returneringer.<\/p>\n<\/details>\n\n<h3>Kundeservice<\/h3>\n\n<details style=\"background:#fafbfe;border:1px solid #e2e4ed;border-radius:12px;padding:16px 20px;margin-bottom:10px\">\n<summary style=\"cursor:pointer;font-weight:700;color:#1b1e2f\">Hvordan kontakter jeg kundeservice?<\/summary>\n<p style=\"margin-top:12px;color:#4a5568\">Skriv til info@andcards.dk eller brug kontaktformularen p\u00e5 <a href=\"\/index.php\/kontakt\/\">Kontakt-siden<\/a>. Vi svarer normalt inden for 24 timer p\u00e5 hverdage.<\/p>\n<\/details>\n\n<details style=\"background:#fafbfe;border:1px solid #e2e4ed;border-radius:12px;padding:16px 20px;margin-bottom:10px\">\n<summary style=\"cursor:pointer;font-weight:700;color:#1b1e2f\">Jeg har et problem med en s\u00e6lger<\/summary>\n<p style=\"margin-top:12px;color:#4a5568\">Kontakt f\u00f8rst s\u00e6lgeren direkte via meddelelsessystemet. Hvis I ikke kan n\u00e5 til enighed, kan du kontakte &amp;Cards&#8217; kundeservice, og vi hj\u00e6lper med at m\u00e6gle i sagen.<\/p>\n<\/details>\n\n<p style=\"color:#9096a8;font-size:0.85em;margin-top:40px\">Fandt du ikke svar p\u00e5 dit sp\u00f8rgsm\u00e5l? <a href=\"\/index.php\/kontakt\/\">Kontakt os<\/a>.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2023184599 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: #fafbfe;\n}\n@media (min-width:550px) {\n  #section_2023184599 {\n    padding-top: 60px;\n    padding-bottom: 60px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-138","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/condescending-fermi.212-97-141-173.plesk.page\/index.php\/wp-json\/wp\/v2\/pages\/138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/condescending-fermi.212-97-141-173.plesk.page\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/condescending-fermi.212-97-141-173.plesk.page\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/condescending-fermi.212-97-141-173.plesk.page\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/condescending-fermi.212-97-141-173.plesk.page\/index.php\/wp-json\/wp\/v2\/comments?post=138"}],"version-history":[{"count":2,"href":"https:\/\/condescending-fermi.212-97-141-173.plesk.page\/index.php\/wp-json\/wp\/v2\/pages\/138\/revisions"}],"predecessor-version":[{"id":171,"href":"https:\/\/condescending-fermi.212-97-141-173.plesk.page\/index.php\/wp-json\/wp\/v2\/pages\/138\/revisions\/171"}],"wp:attachment":[{"href":"https:\/\/condescending-fermi.212-97-141-173.plesk.page\/index.php\/wp-json\/wp\/v2\/media?parent=138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}